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DELIVERY POLICY

Effective Date: December 18, 2023

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Thank you for choosing The Gardens at Whitmer Woods for your floral needs. This Delivery Policy outlines the details of our hand delivery process to ensure a transparent and satisfactory experience for our valued customers.

1. Order Processing:

  • Orders are typically processed within 1 business days upon receipt of payment.

  • Custom or special orders may require additional processing time.

2. Delivery Area:

  • We offer hand delivery to addresses within 20 miles, with exceptions available. 

  • Please contact us directly if you have specific delivery location inquiries.

3. Variable Delivery Fees:

  • Delivery fees are calculated based on the distance from our location to the delivery address.

  • The specific delivery fee for your order will be provided during the checkout process.

4. Delivery Timeframes:

  • Delivery times vary based on the destination and may be subject to availability.

  • Specific delivery timeframes will be communicated to you during the checkout process.

5. Delivery Confirmation:

  • Once your order is out for delivery, you may receive an email or notification confirming the delivery details.

  • Please ensure someone is available to receive the delivery during the specified timeframe.

6. Address Accuracy:

  • Ensure that your delivery address is accurate and complete to avoid delivery issues.

  • We are not responsible for orders delivered to incorrectly provided addresses.

7. Delays and Issues:

  • While we strive to meet delivery timelines, unforeseen circumstances such as traffic or weather conditions may impact delivery schedules.

  • We appreciate your understanding and patience in such instances.

8. Returns:

  • Due to the nature of our hand delivery service, returns are generally not accepted once the product has been dispatched. 

  • If you are unsatisfied with your product please contact The Gardens at Whitmer Woods, we will see what we can do to help make things right.

9. Contact Us:

  • If you have any questions or concerns about our delivery process, please contact us at thegardensww@gmail.com or call us at (319) 855-8612.

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Thank you for choosing The Gardens at Whitmer Woods. We look forward to bringing the beauty of our floral arrangements directly to your doorstep.

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